Faserverbundwerkstoffe seit 1985

This is a sam­ple page.

Overview

Our refund and returns pol­i­cy lasts 30 days. If 30 days have passed since your pur­chase, we can’t offer you a full refund or exchange.

To be eli­gi­ble for a return, your item must be unused and in the same con­di­tion that you received it. It must also be in the orig­i­nal packaging.

Sev­er­al types of goods are exempt from being returned. Per­ish­able goods such as food, flow­ers, news­pa­pers or mag­a­zines can­not be returned. We also do not accept prod­ucts that are inti­mate or san­i­tary goods, haz­ardous mate­ri­als, or flam­ma­ble liq­uids or gases.

Addi­tion­al non-return­able items:

  • Gift cards
  • Down­load­able soft­ware products
  • Some health and per­son­al care items

To com­plete your return, we require a receipt or proof of purchase.

Please do not send your pur­chase back to the manufacturer.

There are cer­tain sit­u­a­tions where only par­tial refunds are granted:

  • Book with obvi­ous signs of use
  • CD, DVD, VHS tape, soft­ware, video game, cas­sette tape, or vinyl record that has been opened.
  • Any item not in its orig­i­nal con­di­tion, is dam­aged or miss­ing parts for rea­sons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspect­ed, we will send you an email to noti­fy you that we have received your returned item. We will also noti­fy you of the approval or rejec­tion of your refund.

If you are approved, then your refund will be processed, and a cred­it will auto­mat­i­cal­ly be applied to your cred­it card or orig­i­nal method of pay­ment, with­in a cer­tain amount of days.

Late or miss­ing refunds

If you haven’t received a refund yet, first check your bank account again.

Then con­tact your cred­it card com­pa­ny, it may take some time before your refund is offi­cial­ly posted.

Next con­tact your bank. There is often some pro­cess­ing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please con­tact us at {email address}.

Sale items

Only reg­u­lar priced items may be refund­ed. Sale items can­not be refunded.

Exchanges

We only replace items if they are defec­tive or dam­aged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {phys­i­cal address}.

Gifts

If the item was marked as a gift when pur­chased and shipped direct­ly to you, you’ll receive a gift cred­it for the val­ue of your return. Once the returned item is received, a gift cer­tifi­cate will be mailed to you.

If the item wasn’t marked as a gift when pur­chased, or the gift giv­er had the order shipped to them­selves to give to you lat­er, we will send a refund to the gift giv­er and they will find out about your return.

Shipping returns

To return your prod­uct, you should mail your prod­uct to: {phys­i­cal address}.

You will be respon­si­ble for pay­ing for your own ship­ping costs for return­ing your item. Ship­ping costs are non-refund­able. If you receive a refund, the cost of return ship­ping will be deduct­ed from your refund.

Depend­ing on where you live, the time it may take for your exchanged prod­uct to reach you may vary.

If you are return­ing more expen­sive items, you may con­sid­er using a track­able ship­ping ser­vice or pur­chas­ing ship­ping insur­ance. We don’t guar­an­tee that we will receive your returned item.

Need help?

Con­tact us at {email} for ques­tions relat­ed to refunds and returns.

Beratung

fon: +49 (0) 4621 95533
fax: +49 (0) 4621 95535
info@ctmat.com

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